Creative Vision Optical

Frequently Asked

How much does an eye examination cost?

A full comprehensive eye examination (between the ages of 20 and 64) costs $90 excluding digital retinal imaging, or $100 inclusive of digital retinal imaging.

When is an eye examination covered by OHIP?

Children and teens 19 years and under as well as people 65 years and older are covered by OHIP for a routine eye examination yearly – provided they have a valid health card. People between the ages of 20 and 64 may qualify for an OHIP covered eye exam as well if certain medical or ocular conditions are present. These include but are not limited to: diabetes, cataracts, glaucoma, retinal disease, lazy eye (amblyopia), eye turn (strabismus), etc.

When should I bring my children in for eye examinations?

The Ontario Association of Optometrists, of which Dr. Hepburn is a member, recommends that all children have a comprehensive first eye exam at 6 months of age, followed by a second exam at the age of 3 with yearly follow-ups thereafter.

Are you accepting new patients?

Absolutely! Dr. Hepburn is always accepting new patients in both Caledonia and Paris locations.

How long does an eye examination take?

An eye examination can vary in length depending on the complexity and nature of a patient’s complaints. A healthy child with excellent vision may take approximately 15 minutes to complete a full exam, while someone with a significant decrease in vision or substantial ocular health concerns may take a full hour when you factor in drops and assessment.

Why are eye drops necessary as part of an eye examination?

There are various types of eye drops that Dr. Hepburn may use during an eye exam.

Eye drops that dilate (enlarge) the pupils are used in many examinations to get a better view of the inside of the eye. It is at Dr. Hepburn’s discretion how often this type of examination is necessary for each individual depending on symptoms, age, health, and family history. These drops can leave the vision blurry and sensitive to light.

Eye drops that relax the focus of the eyes are used to accurately measure the degree of hyperopia (far-sightedness) of the eyes. These are generally used, when necessary, for children and young adults. These drops also leave the vision blurry and sensitive to light.

Drops to numb the eye are used for procedures that require touching the eye. The anesthetic does not affect vision. Some anesthetic eye drops also contain a dye that helps the doctor diagnose abnormalities of the surface of the eye or check the pressure within the eye (glaucoma screening).

What is your cancellation policy?

We appreciate 24 hours notice, but we always try our best to accommodate changes in schedule regardless.

What are digital retinal images? Are they covered by OHIP?

A digital retinal image is a picture taken of your retina – the thin layer of tissue that lines the back of the inside of the eye. A healthy retina is the most important component of your overall ocular health. Retinal images enable Dr. Hepburn to detect subtle changes in your retina and optic nerve. Each time you have an examination, these images are evaluated and compared to prior images.

Digital retinal images are not covered by OHIP, but are strongly recommended as a baseline at an initial exam and then annually or biennially thereafter depending on findings.

What is a visual field? Is it covered by OHIP?

A visual field is an auxiliary test that is used to detect dysfunction in central and peripheral vision which may be caused by various medical conditions such as glaucoma, stroke, pituitary disease, brain tumours or other neurological deficits. It is also often required as part of a Ministry of Transportation mandated driving test.

Visual field testing is covered by OHIP if it is used for monitoring a medical condition, however there is a charge if the testing is not related to an underlying medical concern (i.e. requested by MTO).

Do you direct bill my insurance?

We are able to submit to most private insurance providers, as well as the Non-Insured Health Benefits Program under First Nations & Inuit Health. Not every insurance provider allows for direct billing, but we are always happy to provide as much assistance as we are able to with your insurance claim.

Do I need an appointment to look at glasses?

Not at all! Please come in during any business hours and we would be happy to assist you.

What do I do if my glasses are crooked/sliding down/missing nose pads?

Often, a simple, free adjustment is all it takes to rectify alignment and comfort issues.